Privacy Policy - Last Updated 28th August 2025

This Privacy Policy applies to Shelly Freeman, a UK-based coaching and therapy provider. For queries, contact: shelly@shellyfreeman.co.uk.

Personal Data Collected

We collect and process the following types of personal information:

  • Name, email address, phone number, physical address

  • Payment details

  • Information discussed in coaching or therapy sessions

  • Medical history (where relevant)

We collect this data via:

  • Website forms

  • Email communication

  • Systeme.io (online forms and automation)

  • Stripe (payment processing)

  • In-person sessions and live online sessions via Microsoft Teams

Use of Personal Data

Personal data is used to:

  • Book and manage sessions

  • Send newsletters (where consented)

  • Issue invoices and process payments

  • Analyze and improve services

  • Provide the best therapy and coaching tailored to individual needs

  • To Improve customer service

  • To Personalise user experience

Third-Party Sharing

We share relevant personal data with select, secure third-party providers strictly for operational purposes:

  • Stripe (for payment processing)

  • Systeme.io (for online forms/newsletter management)

Data Subject Rights

Under the UK GDPR, individuals have rights including:

  • Access, correction or deletion of personal data

  • Restriction or objection to processing

  • Data portability

Privacy requests can be submitted via email to shelly@shellyfreeman.co.uk. Proof of identity may be required.

International Data Transfers

As Stripe and Systeme.io may process data outside the UK/EU, including the US, international transfers are limited to service providers with robust data protection measures.

Cookie Use

We do not use cookies for analytics, tracking, or advertising.

Data Storage & Security

Personal data is stored:

  • On a password-protected local device, accessible only by Shelly Freeman this is protected by up to date antivirus and anti-malware protection, regular device and software updatea, encrypted backup solutions, and secure data deletion methods.

Data Retention

Personal data is retained only as long as necessary for the purposes outlined, or as required by law.

Changes to the Policy

This policy may be updated from time to time. The latest version will always be available on our website.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.